Internet Banking

If you are an existing Internet Banking and GO by Bank Islam user, you are not required to perform activation.

However, if you are an Internet Banking user but have not yet registered for the GO by Bank Islam app, you will need to activate online access.

In order to protect the safety and security of our customers, we have imposed an additional control by allowing these customers to register for Internet Banking ONLY after visiting any Bank Islam branch. For further action, please visit any of our branch for ID verification to enable Internet Banking registration.

USER ID must consist of 6 to 10 alphanumeric characters, no special characters are allowed.

Password must consist of 8 to 18 alphanumeric characters, you may also include special characters.

Yes. Login to Bank Islam Internet Banking, select “Settings” and click at “Change Password” to change your password.

No, you can’t.

No, the password must be different from USER ID.

The system detected that you have already registered for Bank Islam Internet Banking. If you still remember your USER ID and Password, kindly proceed to Login button.

If you have forgotten your password, kindly proceed to “Forgot Password” to update your password. However, you will need a valid Bank Islam Debit Card-i / Credit Card-i and PIN Number to reset your password.

If you have forgotten your USER ID, call our Contact Center at 03 2690 0900 for further assistance.

Call our Contact Center at 03 2690 0900 or email us at contactcenter@bankislam.com.my for assistance.

The SMS is sent to you as a verification that you have successfully registered for Bank Islam Internet Banking.

If you do not receive any SMS after your FIRST TIME USER registration, you need to register your mobile phone number at your nearest Bank Islam branch.

You need to update your mobile number at your nearest Bank Islam branch.

You should update your profile information through the IB if you receive the message.

You should update your profile to ensure that your information is kept current and accurate. This is aimed to ensure a seamless user experience and avoid any potential issues or limitations that may arise from having outdated profile information.

Yes, until you have successfully updated your profile, you will continue to receive repeated prompts with the same message.

If the information listed in your profile is the same, then verify the information by accepting the declaration and submit to confirm profile is in order.

You can re-update your profile.
Login to Internet Banking > Click ‘Settings’ > select ‘Update Profile’.

Secure Code is another security authentication comprises of a unique 4-alphabet code that is auto-generated together with IAC and delivered to your registered mobile number. The 4-alphabet code sent to your registered mobile number must match against the 4-alphabet code appeared on Internet Banking transaction page. If it differs, please do not proceed with the transaction.

You can register, change or update your mobile number online or at any Bank Islam branch.

Online:

1. Login to https://www.bankislam.biz
2. Select “Settings” tab and click “Mobile Number Maintenance”.
3. Enter your mobile phone number at “Mobile Number” section and click “Submit” to proceed to the next page.
4. Once mobile number registration is successful, you are now able to perform financial transaction.

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Bank Islam branch:

1. Fill in the application form for the “Internet Banking Mobile Phone Registration/Deregistration for I-Access Code” and submit it to the branch.

Note: You are required to enter your own mobile number and should not register a third (3rd) party mobile number.

Yes.

If you are in Malaysia, please visit Bank Islam branch nearest to you or email us at contactcenter@bankislam.com.my.

If you are not in Malaysia, call our Contact Center at 03 2690 0900 or email us at contactcenter@bankislam.com.my.

If you have forgotten your Password, kindly proceed to Forgot Password to update your password. However, you will need an active User ID, Bank Islam ATM/Debit Card and ATM PIN to reset your password.

Follow the steps below:

1. Login to https://www.bankislam.biz and click “Internet Banking Login” tab.
2. At User ID page, click “Forgot Password”.
3. Enter your Internet Banking “User ID” and click “Continue” to proceed to next page.
4. Enter your “ATM/Debit Card No.” followed by your “ATM PIN” and click “Continue” to proceed to next page.
5. Upon acceptance of the correct information, enter your new “Password” and “Confirm Password” which consist of 8 to 18 alphanumerical and may include special characters.
6. Click “Submit” to proceed to next page.
7. Click “Confirm” to process password reset request.
8. Proceed to login using your USER ID and Password.

Call our Contact Center at 03 2690 0900 to delete your Internet Banking access and perform FIRST TIME USER registration.

For your security, you are not allowed to register using your old Internet Banking USER ID or Password.

Please call our Contact Centre at 03 2690 0900 for further assistance.

Bank Islam has enhanced its security feature to make online banking safer for our customers. The system is called the automated fraud detection system (FDS), and it may request further validation (e.g. Secret Question), during login or when performing transaction when the situation warrants.

In order to initialize this new feature, our system will prompt you to set up three (3) new Secret Questions and Secret Answers. This will overwrite the previous Secret Questions and Answers that you may have set.

Secret Questions and Answers are a set of questions and answers that may be used to verify the identity of the person accessing the internet banking. You will need to setup the secret questions and answers on your first login after 19 May 2018 or during the Internet Banking registration process.

Yes, you can, please complete the steps below:

1. Login to https://www.bankislam.biz and click on “Settings”.
2. Select “Change Secret Questions and Answers”.
3. Select your new Secret Question.
4. Enter your new Secret Answer.
5. Enter your new Secret Answer and click on ‘Change’ to proceed to next page.
6. Verify your Secret Questions and Secret Answers then click on ‘Next’.
7. You will be prompted to authorise this request via GO Secure using GO by Bank Islam mobile application (you may refer to https://www.bankislam.com/personal-banking/services/go-secure/ for more information on GO Secure).
8. The status of your authorisation will be reflected at GO by Bank Islam mobile application.
9. Once completed, you will be directed to the acknowledgement page that confirms the status of your request.

Yes, due to security reason, you must setup your three (3) secret questions and answers.

You are required to choose from the list of Secret Questions provided by Bank Islam and set the Secret Answer for the Secret Question that you have chosen. Repeat the same steps for 2nd and 3rd Secret Questions and Secret Answers.

No, you must select a different set of Secret Question.

No, you are required to select from a list of questions provided by Bank Islam.

To ensure the Secret Questions and Secret Answers are safe, please follow the steps below:

• Make every Secret Answer completely unique and not guessable to every Secret Question.
• Never use a generic Secret Answer.
• Never duplicate Secret Answer to every Secret Question.
• Ensure you are in the correct url: https://www.bankislam.biz during Internet Banking Registration, login or performing Internet Banking transaction.
• Never share or reveal your personal and bank account details, Secret Questions and Secret Answers to anyone (including the Police, BNM Officials or family members).
• Always keep your computer or any electronic device systems up-to-date with the latest operating system and anti-virus software.
• Call our Contact Center at 03 26 900 900 or email us at contactcenter@bankislam.com.my immediately if you receive any SMS or alert or unknown caller or email to change Secret Question and/or Answer without your request.

No, you are required to have Secret Questions and Answers to avoid any service disruption.

You are given three (3) attempts to answer your Secret Question. Failure to provide the right answer upon three (3) attempts shall result in your Internet Banking being locked.

You need to call our Contact Center at 03 26 900 900 for further assistance.

You should ensure that your selected Secret Question is displayed on screen and enter the Secret Answer as per what you have chosen during registration to proceed with your internet banking transactions.

The Private Word and Image is an additional security measure to assist you to identify that you are at genuine Bank Islam Internet Banking site.

You will need to confirm that the Private Word and Image are correct before you proceed to enter your password.

Private Word consists of 1 to 20 alphanumeric characters.

No, we have provided to you with various selection of image for you to choose from.

Yes, you can still use your previous Private Word and Image.

Do not proceed to log in and immediately report to Bank Islam Contact Center at 03 2690 0900 or via email at contactcenter@bankislam.com.my

Yes, by completing the steps below:

1. Login to https://www.bankislam.biz and click “Settings”.
2. Select “Private Word and Image Maintenance”.
3. Enter your new Private Word.
4. Select your new Private Image.
5. Request an IAC and proceed with the instructions on the screen to complete request

Click here to view the list of Bank Islam Internet Banking services.

Yes, you can. You may print a copy by clicking ”Print” at the confirmation screen or you may also view our Internet Banking Transaction History which keeps your transaction for the last 3 months.

1. Change your password regularly.
2. Do not write down your Card PIN Number, Password and USER ID.
3. Never disclose your personal information such as USER ID, Password, Card Pin Number and other information to anyone.
4. Always log out properly.
5. Do not perform transactions at public terminals such as cyber café.
6. Clear your cache upon completion.

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To clear your cache memory, do as follows:

If you are using Internet Explorer, follow these steps:

1. Click “Tools” at Internet Explorer browser.
2. Select “Internet Options”.
3. At Internet Options, select “General”.
4. At Browsing history, click “Delete”.
5. At Delete Browsing History, click “Delete files…” and follow the onscreen instructions.
6. Upon completion, next click “Delete cookies…” and follow the onscreen instructions.
7. Upon completion, click “Close” to close Delete Browsing History.
8. Click “OK” to close Internet Options.

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If you are using Google Chrome web browser, follow these steps:

1. On your browser toolbar, click “More”.
2. Click “History”, and then click “Clear Browsing Data”.
3. Under “Clear Browsing Data”, select the checkboxes for Cookies and site data and Cached images and files.
4. Use the menu at the top to select the amount of data that you want to delete.
5. Click “Clear Data”.

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If you are using Mozilla Firefox web browser, follow these steps:

1. Click the menu button on your browser toolbar, and click “Options” and then click “Preferences”.
2. Select the Advanced panel.
3. Click on the “Network” tab.
4. In the Cached Web Content section, click “Clear Now”.

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If you are using Safari web browser, follow these steps:

1. Choose Safari and click “Preferences”.
2. Click “Privacy” and click “Remove All Website Data”.

Phishing is a process where scammers trick you into giving them your USER IDs, passwords or other details, so that they can gain access to your online banking accounts.

Victims are known to receive phone calls, SMS or most frequently emails claiming to be from a bank or reputable institutions, asking them for personal information to update their accounts. Soon after they have provided this information, they usually find that their accounts have been compromised.

1. i. Never disclose your personal information such as USER ID, Password, i-Access Code (IAC) and other information to anyone.
2. Never click on link(s) sent from emails or SMS.

Always type in the Bank Islam Internet Banking url, https://www.bankislam.biz directly into the address bar of your internet browser and always ensure that your Private Word and Private Image are displayed correctly before entering your password.

If you receive a fraudulent email or SMS/phone call, call our Bank Islam Contact Center at 03 2690 0900 or via email at contactcenter@bankislam.com.my

DuitNow is a real-time online fund transfer service that provides consumers and business owners options to transfer money using an account number or ID called DuitNow ID. The funds are available immediately subject to the Recipient Bank’s acceptance and processing.

Interbank GIRO (IBG) allows funds/repayments to be transferred from any of your banking account(s) with Bank Islam Malaysia Berhad to another person’s or entity’s account/card in another Bank in Malaysia provided it is within the Service Provider’s network.

Click here to view the Interbank GIRO (IBG) processing time and funds availability.

Note:
Customer has an option to request receiving bank to validate the recipient’s ID by selecting the ID type and enter the recipient’s ID when performing IBG. This information will be validated and ID type selected by you is for the receiving bank’s information only.

Note:
1. For external accounts, the maximum daily limit for any payment, receipt, or transfer is RM10,000.
2. The daily transaction limit is not shared between Internet Banking (IB) and Mobile Banking (GO by Bank Islam).

1. Login to https://www.bankislam.biz and click “Settings”.
2. Select “Transaction Limit Maintenance”.
3. Enter your new Transaction Limit.
4. Request an IAC and proceed with the instructions on the screen to complete request.

a. Redemption Statement for Home Financing-i (HFA),

b. Account Statement for Employment Provident Fund (EPF) Withdrawal;

i. Withdrawal Scheme to Reduce / Settle Outstanding Balance of House Financing;

ii. Monthly Withdrawal Scheme for HFA.

Yes, you need to have an IB account to use the Financing Document Request.

You may register at https://www.bankislam.biz

All customers who have HFA facility with Bank Islam and have IB account.

Yes, there will be fees and charges imposed on the statement requested by you.

No, only owner of the HFA facility account can use the Financing Document Request to request the statement.

The request will be processed by the Bank from the date of request (‘T’) as follows:

1. Redemption Statement for HFA – T+10 working days;
2. Account Statement for EPF withdrawal – T+10 working days.

*For mode of delivery = “courier”, it is subject to Courier Company’s delivery time.

You can check your request status from “Status Inquiry” menu in the IB.

You may choose your preferred mode of delivery as follows:

1. Account Statement for EPF Withdrawal – either courier to the address provided by you during the request or collect at your preferred Bank Islam branch;
2. Redemption Statement – either courier to the address provided by you during the request or email to the email address provided by you.

Note: Customer is required to bear the courier charges as stated in Bank Islam’s website.

Yes, you can cancel your request through IB or call our Contact Centre before the status in “Status Inquiry” indicates “Completed” without incurring any fees and charges. However, if the request for cancellation is made after the status has turned “Completed”, then the fees and charges imposed will not be refunded.

No, the Bank will debit the fees and charges into your financing account (Misc Charges) once the statement is ready. You are required to pay the fees and charges directly to your HFA facility account.

No, request for Redemption Statement for joint account is not available. You may apply for the Redemption Statement via our nearest branch or call our Contact Centre at 03-26 900 900 for assistance.

Yes, a third (3rd) party can collect the statement on behalf of you with your authorization letter.

(Note: This is only applicable for Account Statement for EPF Withdrawal)

Login to Internet Banking > Click ‘Settings’ > select ‘Change Mailing Address’

Yes, please login to Internet Banking > Click ‘Settings’ > select ‘Change Mailing Address’

No. Please visit any branch if you wish to change your mailing address for joint account

Currently, change of mailing address function via Internet Banking is only applicable for individual current account, saving account, transactional investment account and financing account.

This function is not applicable for Term Deposit-i Tawarruq (TDT-i) and Wafiyah Investment Account.

Call our Bank Islam Contact Center at 03 2690 0900 or email us at contactcentre@bankislam.com.my for assistance.

If you notice any suspicious/ unauthorised transactions or suspect that you’ve fallen victim to an online scam, you should immediately use the Kill Switch to protect the funds in your account. Then, immediately call Bank Islam Contact Centre at 03-26 900 900 (24 hours daily) or the National Scam Response Centre (NSRC) at 997 (8:00am to 8:00pm daily, including public holidays) to make a report.

If you are unable to activate Kill Switch, you should immediately call Bank Islam Contact Centre at 03-26 900 900 (24 hours daily) or the National Scam Response Centre (NSRC) at 997 (8:00am to 8:00pm daily, including public holidays) to make a report. Alternatively, please visit any Bank Islam branch for further support.

Here are the steps to find and activate the Kill Switch feature.

• Go to Bank Islam Internet Banking (IB) page https://www.bankislam.biz
• Next to the User Guide, click on ” Kill Switch” at the top of the menu.
• Click on “Start Kill Switch”.
• Select ID Type and provide ID Number.
• Verify your Kill Switch request by entering the One-Time Password (OTP) code.
• Kill Switch request is considered successful when you receive an SMS notification and acknowledgement is displayed on screen.